FAQ

If your question isn’t included on our list, please ask it in the comment section below.

What is Moonglow?

Moonglow is a line of Jewelry designed in Montreal Canada by a local artist, Luc Rouleau . You can pick any date, that may have importance or significance to you, such as your birthday or anniversary. We have an entire collection of jewelry with a detailed hi-resolution image of that exact phase of the Moon.  Your moon will be one of the 8 phases of the moon. If you are curious and would like to know during which phase you were born, visit our MOON PHASE CALCULATOR on our website.  Once you’ve chosen your date(s), you can choose your desired jewelry piece(s) from our collection.

I bought my Moonglow piece, but it doesn’t have the logo on the back.  Do you know why?

Moonglow has been growing in popularity and there are some counterfeit products being sold online , flea markets and other locations. When you purchase from Moonglow you are supporting a team of North American artists. (To verify that your Moonglow is authentic simply look for the logo on the back).

Do you ship to Canada?

We have a Canadian office, all orders going to Canada will be shipped from a canadian adress and will NOT be subject to duties or extra taxes.

Do you sell elsewhere online?

We do not sell on any other websites. If another website claims it’s an original Moonglow besides moonglow.com it’s most likely a counterfeit product.

Is Moonglow sold in stores?

We do sell Moonglow in jewelry stores, jewelry shows, mall Kiosks, Fairs and various other events across North America, Europe, and Australia.

How long will it for my Moonglow item to be shipped?

Most orders placed after 10 AM PST Monday-Thursday will ship out within a day of ordering. (We do not ship Saturdays, Sundays, or major holidays.) Your order will be shipped USPS Priority Mail unless you select an alternative shipping method. Orders placed on Saturday or Sunday will ship out on Monday. Once shipped, orders in the U.S are generally received within 7 business days. Express services are also available to certain locations. Transit times may increase if your order is being shipped to a rural address (examples: addresses in Alaska, Hawaii, Guam and Puerto Rico) or during holiday seasons. USPS Priority Mail is the method of shipping. If you would like a faster method, that’s not a problem, give customer service a call at 1888-707-9803

Is there a guarantee on your jewelry?

We are not responsible for normal wear and tear from everyday use such as scratches. If you feel you purchased an item that is a manufacturers defect please contact us ( link to contact us) and we will do our best to make it right for you

How long have you been in business?

We started in 2003 in Montreal, Canada where the jewelry originated and expanded into the USA in 2004. We now sell all over the world.

I’m interested in carrying your product line in my store. How do I get started?

Just click on this BECOME A DISTRIBUTOR link and fill out our questionaire! We’ll be happy to discuss oppurtunities and available territories.

What else is included in my order when it arrives?

Your jewelry will come in either a very soft padded velvet pouch or a very nicely designed jewelry box. You will get a card explaining what the product means and what it is, if it’s a gift, he or she will understand what the phase of the moon means along with the date you pick. Included in your order is a certificate of Authenticity

Does your jewelry glow in the dark?

Our collection is designed to absorb any light in order to charge it.  When placed in a dark environment, your moonphase will have a slight glow to it similar to how the moon glows in the sky.

 

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